Returns & Cancellations TOS
At Barely Rooted, we understand the importance of ensuring that our customers receive healthy and thriving plants. We cultivate and hand select every plant. In the rare event that an item fails to break dormancy, we offer a structured policy designed to address such occurrences effectively.
By placing your order, you agree to the following terms.
Refunds
We do not offer refunds or replacements. We will issue you a credit for the original purchase price, less shipping. Your credit will have no expiration date. You may use it to pre-purchase items for upcoming seasons.
Customers are entitled to one credit per item that does not break dormancy. This credit must be requested within 90 days of receiving the item. It is essential to note that if the item was shipped dormant during the winter or spring months, and it fails to break dormancy by July 1st, the credit guarantee extends to the next season. There is some wiggle room here, so just reach out to us, we want you to have a healthy happy plant.
In summary, our credit policy is designed to provide a fair and efficient resolution for customers whose plants fail to break dormancy. By adhering to the outlined procedures, customers can ensure a satisfactory experience while cultivating their gardening endeavors.
Returns
To facilitate a smooth customers experience, you are required to provide proof of the issue. This includes submitting photographs that clearly depict the condition of the plant. In most cases, returning your plant may not be necessary. We will asses each return to determine if a return is necessary.
Cancellations
Cancellation fees are as followed:
- 10% restocking fee for cancelled orders $1-$150
- 15% restocking fee for cancelled orders $151-$400
- 20% restocking fee for cancelled orders $401+
Please, note that cancellations do not apply to orders that are already in transit. You must contact us prior to shipping to prevent an order from being shipped
Receiving Your Plants
The guarantee of sending healthy plants is not merely a promise; it is a commitment grounded in scientific understanding and best practices in horticulture. By prioritizing plant health through careful selection, cultivation, and transportation, we can ensure that both novice and experienced gardeners are equipped to create thriving outdoor spaces. This focus on quality ultimately contributes to a more sustainable and vibrant gardening community.
Please contact is within 3 days of receiving your plants with any concerns.
Summary
Please note, that we have provided as accurate as we can, planting zones, care and details for our products. It is up to you to purchase the correct items for your zones. We will not credit items planted outside of their recommended UDSA planting zones. Purchasing plants that are not suitable for your growing zone or soil type are not included in your guarantee.
Please email us info@barelyrooted.com to initiate a credit. Someone will get back to you within 48 hours.