FAQ

Why am I getting "Shipping not available" when I check out? 

We have capped orders at $300 for the following states:

AK, AZ, CA, CO, ID, MT, NB, NV, NM, MD, OR, SD, UT, WA, WY 

Orders over $300 are too bulky and too expensive to ship via USPS. We are a seasonal company and have chosen this method as it is the most convenient for our company. We don't not ship year round. 

How do I add a note to my order?

In the cart page, you will notice a box {Order special instructions}, there you can leave us a note. 

How do I care for my newly purchased plants and trees?

Each plant and tree species has specific care requirements, including sunlight, watering, and soil conditions. It is essential to research the particular needs of your chosen variety. Generally, ensuring adequate drainage, appropriate sunlight exposure, and regular watering will promote healthy growth.

What is the best time to plant trees and plants?

The optimal planting time varies depending on the species and your local climate. In general, spring and fall are considered the best seasons for planting most trees and plants, as temperatures are moderate and rainfall is typically more abundant, aiding in establishment.

Do you provide guidance on planting and maintenance?

Yes, we offer resources and guidance on planting and maintenance for our products. Detailed care instructions are often included with your purchase, and our website features articles and tips to assist you in creating and maintaining a thriving garden.

What is your return policy for plants and trees?

Due to the perishable nature of plants and trees, we recommend reviewing our specific return policy on our website. Generally, we prioritize customer satisfaction and will address any concerns regarding the quality of our products upon delivery.

Can I order plants and trees for delivery to my location?

Yes, we offer shipping options for our plants and trees. During the checkout process, you will be able to select your preferred shipping method, and we will ensure that your order is packaged securely to minimize any potential damage during transit.

Are your plants and trees suitable for all climates?

While many of our plants and trees are adaptable, it is crucial to consider your local climate and hardiness zone when selecting species. We provide information on the ideal growing conditions for each variety to help you make informed decisions.

 

What is my hardiness zone?

You can find your planting zone here: USDA Planting Zone

When Will My Order Ship?

Plants will be shipped at the proper planting time for your area of the country during the current shipping season. We do experience seasonal delays, so we will never guarantee processing and delivery times. 

How can I contact customer support for further inquiries?

You can reach our customer support team through the contact form on our website or by emailing us directly. We are committed to providing assistance and answering any questions you may have regarding your purchase or our products.